Hello,
Please find below mentioned position and reply back with an updated resume along with contact information and availability.
Please send a suitable resume to naveen@addonusa.com
SAP CRM Functional Resource
6 months Contract
Sunnyvale CA
Specific for this role:
· Experience managing and defining business and technical elements necessary for complex technical support processes in a CRM environment (SAP Business Analyst experience required)
· Experience with complex business rules, workflows and efficient UI strategies.
· Previously mapped E2E process relationships and cross-functional data pathways throughout multiple systems (ERP/CRM/3rd Party)
· Planned, generated and executed the complete and specific QA and UAT testing necessary for a technical support center
· Experience in writing test scripts, uploading to HP Quality center, Quality Center defect tracking and reporting experience preferred
· Knowledge of technical support sites, knowledge base, use of common business functions used for customer support like case management, case resolution, tracking and updates, Return Merchandise authorization process and flows, etc is essential for this role. [NOTE: This is key SME requirement for this role]
Thanks & Regards
ADDON Technologies
Suite 513|Livonia|MI |48152
Tel: 734-956-4737 ext: 205 Fax: 734-418-2603
E mail: naveen@addonusa.com --
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