Direct Client Position : SAP CRM Functional Resource

Wednesday, November 30, 2011

Hello,


Please find below mentioned position and reply back with an updated resume along with contact information and availability.



Please send a suitable resume to   naveen@addonusa.com




SAP CRM Functional Resource

6 months Contract

Sunnyvale  CA


 

Specific for this role:
·         Experience managing and defining business and technical elements necessary for complex technical support processes in a CRM environment (SAP Business Analyst experience required)
·         Experience with complex business rules, workflows and efficient UI strategies.
·         Previously mapped E2E process relationships and cross-functional data pathways throughout multiple systems (ERP/CRM/3rd Party)
·         Planned, generated and executed the complete and specific QA and UAT testing necessary for a technical support center
·         Experience in writing test scripts, uploading to HP Quality center, Quality Center defect tracking and reporting experience preferred
·         Knowledge of technical support sites, knowledge base, use of common business functions used for customer support like case management, case resolution, tracking and updates, Return Merchandise authorization process and flows, etc is essential for this role. [NOTE: This is key SME requirement for this role]



Thanks & Regards


Naveen kumar
ADDON Technologies
Suite
513|Livonia|MI |48152
Tel: 734-956-4737 ext: 205  Fax: 734-418-2603

E mail:
naveen@addonusa.com 

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