[Web-Designers:748] Voice Engineer --- IL --- Please respond at archana@usmsystems.com

Thursday, December 22, 2011

Voice Engineer

Bloomington, IL

Duration:  Long term - currently till end of 2012 with possibility of renewal



Qualifications:   4 years of experience  within  UC/UCCE  , ICM   ( Contact Center ) Environments
                               CCVP  or  having passed   (  4 of the listed 5 )   below
                                QOS  ,   CVOICE  ,   TUC  ,  CIPT1  , CIPT2

Daily Activities of Candidate
The successful candidate will be required  to  augment/enhance/bolster   existing  project team.  This will include but not limited to its daily tasks of resolving  issue and errors that arise in day to day  operations  of the UC environment.

Duties will consist of the in-depth understanding and working  knowledge of the following :
  1: CUCM  v6x – 8x,  UCCE  v  , IPIVR scripting ,  Unified Communication Mgr (UNITY)
  2:  Digital Gateways  / Gatekeepers    ( Understanding the difference)
  3:  Dial plan design ,  Branch site Dial plan design
  3:  Understanding Cluster builds and Super Cluster builds
  4: Trouble shooting             call/device tracing , call drops,  inter- digit time out,  hair-pinning Call routing errors,  Mobility  issues /errors ,device

          errors  based on load  version errors.  Registration errors,  web access errors,  utilizing proper  t-shooting methodologies. Calls between

          phones  onnet / offnet,  resource availability issues, PSTN layer 3 t-shooting, call routing failure due to COS issues.
  5: Bat , CCMUSERS,  User/device/ profile  administration secure  mgmt
 6: Sip gateway  t-shooting   Inter cluster  trunking
  7: Inbound call failure due to PSTN to IP failure ( COS )
 8: Upgrading production  UC  cluster.
 9: Ip to Ip gateway
10: SRST . AAR within CM
11: Unity Connection
12: IPMA . EM , Mobility UC – apps, SNR, MA,
13: Local Multicast MOH configuration and trouble shooting


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